1. General 

1.1. These Terms & Conditions (“Terms”) apply to all services provided by Aubries Handyman and Maintenance (“we”, “us”, “our”) to the customer (“you”, “your”). 1.2. By booking our services, you agree to be bound by these Terms.

 2. Quotations & Pricing

 2.1. All quotations are valid for 7 days unless otherwise stated. 2.2. Quotes are given per job unless explicitly agreed otherwise. 2.3. Any additional work not included in the original quotation will be charged separately. 

3. Bookings & Cancellations 

3.1. Bookings are only confirmed once the property address and full contact details have been provided. 3.2. Cancellations made less than 24 hours before the scheduled work may incur a cancellation fee. 3.3. If we are unable to carry out the work due to lack of access, unsafe conditions, or failure to provide parking as agreed, we reserve the right to cancel the booking in full and charge up to 100% of the agreed fee. 3.4. We reserve the right to reschedule due to unforeseen circumstances (e.g., illness, weather, emergencies). 3.5. Arrival times given are approximations only and can be effected by other external factors that we are not liable for including but not limited to traffic, RTA's, problems at other job sites or access blockages due to road works that are not shown on navigation services at the time (causing diversions e.t.c.). 3.6. As stated in addendum 3.5. ETA's, we will always keep you informed of movement progress and delays and assure you that we are on the way and moving as fast as possible to get to you "the customer". 3.7. Time perception, you are responsible for your perception of time on how long a job will take to complete, if asked we can give an approximation of job time completion but be mindful of making other arrangements when making a booking, "you the customer" are liable for your own arrangements and may incur a fee for cancelling due to your other separate plans overlapping with planned works.

 4. Payment

 4.1. Payments are to be made in full upon completion of the job via cash, bank transfer, or contactless card. 4.2. We do not provide credit services to letting agents or third parties unless pre-arranged. 4.3. Late payments may incur interest and/or administrative charges. 

5. Materials & Parts 

5.1. Where we supply materials, these will be charged at cost plus a sourcing/handling fee. 5.2. If you provide your own materials, we accept no responsibility for faults, defects, or delays arising from them. 5.3. If customer-supplied materials are not available and ready at the time required for use, additional labour and/or call-out charges may apply. 5.4. All materials are purchased  at least 1 day in advance, in the case a cancellation is made after the materials have been purchased those of which that are are non refundable, these will be charged in full to you the customer and dropped off at your doorstep including a fuel charge (This will all be included in an invoice sent to you), failure to pay said invoice will result in but not limited to legal repercussions and debt recovery.

6. Access, Parking & Responsibility 

6.1. You must provide clear and safe access to the work area. 6.2. Parking must be made available at or near the property for the duration of the job. Any parking charges incurred will be added to the invoice. 6.3. Where no suitable parking is available and this prevents us from reasonably carrying out the work, we reserve the right to cancel the booking in full and charge the agreed fee. 6.4. It is your responsibility to inform us of any risks, hazards, or relevant restrictions before work begins. 6.5. You (or a representative) must be present on-site unless agreed otherwise. 

7. Pets 

7.1. You are responsible for ensuring that pets are kept under control and do not interfere with the work being carried out. 7.2. We accept no liability for harm or injury to pets if they are left unsupervised in the work area. 7.3. If pets create unsafe or disruptive working conditions, we reserve the right to pause or cancel the job, and additional charges may apply. 

8. Liability

 8.1. We will carry out all work with reasonable care and skill. 8.2. We are not liable for: Pre-existing faults or damage. Issues arising from third-party contractors. Incidental damage to décor or finishes where reasonable care has been taken. 8.3. Our total liability shall not exceed the value of the job carried out. 

9. Guarantees

 9.1. All work is covered by a guarantee of at least 7 days from completion. 9.2. Guarantee periods vary depending on the type of job carried out. The specific guarantee length will be confirmed at the time of booking or on completion. 9.3. Guarantees do not cover misuse, normal wear and tear, or work involving customer-supplied materials. 

10. Emergency Call-Outs

 10.1. Emergency work outside normal working hours may incur a surcharge. 10.2. While we will use best efforts, no guarantee can be given that an emergency issue will be fully resolved on the first visit. 

11. Complaints, Feedback & Reviews

 11.1. If you are unhappy with any aspect of the work carried out, you must inform us at the first opportunity and allow us the chance to put things right. 11.2. We value all reviews and feedback, which will be acknowledged and acted upon where appropriate. 11.3. While constructive criticism is welcome, abusive behaviour, harassment, or defamatory/slanderous online reviews will not be tolerated, and may result in legal action. 11.4. All aspects of our work are carried out under full insurance cover, details of which can be provided upon request.

 12. Governing Law 

12.1. These Terms are governed by the laws of England and Wales. 12.2. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

13. Photography and Video

   13.1. All work will be either photographed or filmed for the use of content and or insurance purposes. 13.2. You the customer or                       visitors/other persons at the property will not be used in public content without prior approval. 13.3. As stated in addendum 13.2 you or other persons will not feature in public content without prior approval but you may be captured on video whilst carrying out the course     of work which will not be used without prior consent (Images Only) 13.4 Whereas video images of stated persons above will not be used    under those conditions any conversations whilst the work is being completed may appear in public content at will.